Privacy Policy

At MonxoBank ("we," "our," or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

When you create an account, we collect:

• Full name, email address, phone number
• Date of birth, nationality, and residential address
• Government-issued identification documents (passport, ID card, driver's license)
• Proof of address documents (utility bills, bank statements)
• Tax identification numbers (where required by law)
• Biometric data (facial recognition for identity verification)

Financial Information

• Bank account details for deposits and withdrawals
• Card information (processed through PCI-compliant payment processors)
• Transaction history and wallet addresses
• Source of funds documentation (for larger transactions)

Technical Information

• IP address, device information, browser type
• Operating system and device identifiers
• Usage data, pages visited, and interaction patterns
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

• Account Provisioning: Creating and maintaining your account
• Identity Verification: KYC/AML compliance as required by law
• Transaction Processing: Executing deposits, withdrawals, and trades
• Security: Detecting and preventing fraud, money laundering, and unauthorized access
• Customer Support: Responding to your inquiries and providing assistance
• Service Improvement: Analyzing usage patterns to enhance our platform
• Legal Compliance: Meeting regulatory obligations and responding to legal requests
• Marketing: Sending promotional communications (with your consent)

3. Information Sharing

We do not sell your personal information. We may share your data with:

• Service Providers: Identity verification services, payment processors, cloud hosting providers
• Regulatory Authorities: When required by law or to comply with legal processes
• Law Enforcement: In response to valid legal requests or to prevent illegal activities
• Business Partners: With your explicit consent
• Corporate Transactions: In case of merger, acquisition, or sale of assets

4. Data Security

We implement industry-leading security measures to protect your information:

• 256-bit AES encryption for data at rest
• TLS 1.3 for data in transit
• Multi-signature cold storage for 98% of digital assets
• Regular security audits by independent firms
• SOC 2 Type II and ISO 27001 certified
• $100 million insurance coverage on custodial assets

5. Your Rights

Depending on your jurisdiction, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to or restrict certain processing activities
• Request data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

6. Cookies

We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings. For detailed information, see our Cookie Policy.

7. International Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Typically:

• Account data: For the duration of your account plus 5 years after closure
• Transaction records: 7 years (as required by financial regulations)
• KYC documents: 5 years after account closure

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through our platform. The "Last updated" date at the top of this policy indicates when changes were last made.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact our Data Protection Officer: