Help Center

Creating an account is simple. Click "Get Started" on our homepage, enter your email address, create a secure password, and verify your identity through our KYC process. The entire process takes less than 5 minutes.

You will need a government-issued photo ID (passport, driver's license, or national ID card), proof of address (utility bill or bank statement from the last 3 months), and a selfie for biometric verification.

Bank transfers typically take 1-3 business days depending on your bank and country. Card deposits are usually instant. Cryptocurrency deposits are processed after the required number of network confirmations (usually 10-30 minutes for Bitcoin, 1-5 minutes for Ethereum).

We charge 0.1% - 0.5% on crypto purchases, free SEPA transfers, free card transactions, and 0.1% on SWIFT transfers. Staking has a 10% fee on rewards earned. For a complete breakdown, visit our Fees page.

Yes, custodial assets are insured for up to $100 million through Lloyd's of London. This covers theft, hacking, and operational errors. 98% of digital assets are held in offline cold storage.

Go to Settings > Security > Two-Factor Authentication. We support authenticator apps (Google Authenticator, Authy), SMS, and hardware security keys (YubiKey, etc.). We strongly recommend using an authenticator app.

Yes! Business accounts include multi-user access, mass payouts, treasury management, and API integration. Visit our Business page or sign up with a business email to get started.

We currently serve customers in 180+ countries. However, we cannot provide services to residents of restricted jurisdictions including North Korea, Iran, Syria, Cuba, and certain other sanctioned territories. Check our Licenses page for the complete list.

We offer 24/7 support through live chat directly in the app, email at support@monxobank.com, and phone at +1 (888) 555-0123. Premium customers get priority support with dedicated account managers.

The minimum deposit is $10 for fiat currencies and 0.0001 BTC (or equivalent) for cryptocurrencies. There is no maximum deposit limit for verified accounts, though large transactions may require additional documentation.